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Clenux team member cleaning the corridor of a building before handover with a scrubber dryer
How we work

Not a promise.Process.

Every engagement follows the same four steps, the same standard and the same documentation — backed by a guarantee if something isn't right.

Process

From the first consultation through to verified handover.

Every engagement follows the same four steps. A single contact sees the work through and knows what comes next at every stage.

  1. 01

    Assessment

    An on-site survey or photo assessment: we look at the area, the scope of work and the frequency you need.

    • Floor area, surfaces, special requirements
    • Access: key, code, entry system
    • One-off, regular, seasonal or framework-agreement work
  2. 02

    Quote

    An itemised, fixed quote based on the survey — tailored to your site, not taken from a price list, with no hidden items.

    • Exactly what is included, and what is charged separately
    • Scheduling and ordering options
    • One accountable contact
  3. 03

    Cleaning

    Our own registered team does the work, with our own equipment and products, following a checklist tailored to the site.

    • On regular work, the same team comes back
    • Cover only from our own team
    • We also work at weekends, for a surcharge
  4. 04

    Handover

    We close every job with a checklist and photo documentation — so you can see the result even if you weren't there.

    • Completed checklist
    • Photos of key surfaces
    • Free re-clean in the event of a complaint
The cover and a photo page of a Clenux photo report: dated, numbered images of the condition at handover
Documented quality

Not a verbal promise. We document every job.

On every visit, the team works from a checklist tailored to the site and finishes the job with photos. The client receives the checklist and the photos too — so the result is visible even if you were not there.

  • A site-specific checklist for every job
  • Photo documentation at the end of the job — the client receives it too
  • On recurring assignments, the same team on agreed days
  • A single point of contact who knows the site
Guarantee

If something isn't right, it is our job to put right.

Four commitments stand behind all our work — for one-off and regular assignments alike.

  • Free remedial work if you raise a complaint

    If anything is not done as agreed, we will put it right free of charge once you raise a complaint. We review each complaint item by item against the checklist and the photo documentation.

  • 5M Ft

    Liability insurance

    Our work is covered by 5 million forint liability insurance. If something is damaged, we document it with photos, let you know and handle the settlement.

  • 80+ staff

    Available headcount

    We do not use subcontractors: whoever cleans on site is our team member, and we take responsibility for their work.

Documented quality

On every job we work from a site-specific checklist, finish with photo documentation and check quality regularly. If there is a complaint, the documentation shows us exactly what needs to be put right.

Steps in the process

You can report a complaint or damage by phone or by e-mail.

Machinery and equipment

The machines and products we bring it.

No purchasing or preparation is needed on your part. Our equipment and cleaning products are matched to the site and the surface.

  • Ride-on scrubber dryer

    Machine cleaning of large floor areas: halls, car parks, office buildings.

  • Walk-behind scrubber dryer

    Corridors, stairwells, hard floors in shops and project handovers.

  • Single-disc machine

    Intensive cleaning and polishing of hard floors.

  • Steam cleaner

    Grout and wet areas cleaned, even without chemicals.

We choose the cleaning product to suit the surface and bring it to the site — along with the machines.

FAQ

Questions about the process and the guarantee.

Short, straight answers — so only the details of the site are left for the survey.

We arrange an on-site walk-through or a photo-based assessment: we look at the area, the task, the frequency you need and the access. On that basis we send you an itemised, fixed quote — not taken from a list, but tailored to the site.

How we work

We start with a site survey.

Tell us what needs cleaning and how often — we agree the details at the site survey and send you an itemised, fixed quote.

Szilvia, Clenux team member